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Refund policy

RETURNS, EXCHANGES & STORE CREDIT POLICY

1. Returns & Exchanges

Turqtang offers a 7-day hassle-free return and exchange window from the date of delivery, in accordance with the Consumer Protection Act, 2019.

Eligibility Conditions

  • Return request must be raised within 7 days of delivery.
  • Returned product(s) must reach our warehouse within 5–7 days of return approval.
  • Reverse pick-up is available subject to pin code serviceability.
  • Products must be unused, unworn, unwashed, free of stains, damage, odour, or alterations.
  • Original price tags, packaging, and accessories must be intact.

Any product returned in a used, damaged, altered, or unsatisfactory condition will be rejected. No store credit will be issued for rejected returns.

2. Store Credits – All Resolutions

All approved returns and exchanges are resolved exclusively via Store Credits. This applies to all payment modes including prepaid, UPI, net banking, credit/debit cards, Cash on Delivery (COD), and Partial COD.

Store Credit Terms:

  • Store Credits are issued within 2–9 working days of successful return pickup and quality verification.
  • Credits are valid for use on www.turqtang.com and do not expire unless otherwise communicated.
  • Store Credits are non-transferable and cannot be redeemed for cash.
  • Shipping charges, reward points, and gift cards are non-refundable and non-creditable.

3. Reverse Pickup & Shipping

Reverse Pickup Charges:

  • A reverse shipment handling fee of ₹200 per order will be deducted from the Store Credit issued.
  • This deduction applies per order, irrespective of the number of items.
  • Pickup will be attempted a maximum of twice. If unsuccessful, the customer must self-ship the product(s).

Self-Shipping Guidelines

Courier the product(s) to: SDZ APPARELS LLP, 9 Business Bay, 9th Floor - 903, Malad West, Mumbai - 400064, Maharashtra, India.

  • Clearly mention your Order ID and registered mobile number on the package.
  • Do not use The Professional Couriers — packages sent via this service will not be accepted.
  • Retain your courier receipt for tracking and dispute purposes.
  • Store Credits (excluding logistics charges) will be processed within 48 working hours of receiving and verifying the product(s).

4. Cash on Delivery (COD) Orders

  • COD orders are eligible for Store Credits only, issued within 2–4 working days from successful return pickup.
  • Store Credits are non-refundable and non-transferable.

5. Partial Cash on Delivery (Partial COD)

  • 10% of the total order value is collected online at the time of placing the order.
  • The remaining 90% is payable in cash at the time of delivery.
  • Orders are confirmed and dispatched only after upfront payment is successfully received.
  • Partial COD orders can be cancelled only before dispatch.
  • If a Partial COD order is refused or not accepted at delivery, the 10% upfront payment will be forfeited to cover logistics and handling costs.
  • The upfront 10% (after applicable deductions) and the balance COD amount will both be resolved as Store Credits.

6. Order Cancellations

  • Orders can be cancelled only if they have not been dispatched from our warehouse.
  • Once dispatched, cancellations are not permitted.
  • To cancel, contact us immediately via WhatsApp or Instagram DM.

7. Promotional & Sale Orders

Orders placed during sales or promotions (including Buy 1 Get 1 Free or similar offers) are not eligible for returns, exchanges, or Store Credits, unless the product received is defective or incorrect.

8. Non-Creditable Items

  • Shipping & logistics charges
  • Reward points
  • Store credits / gift cards (once issued, cannot be reconverted)

9. Grievance Redressal

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, Turqtang has designated a Grievance Officer to address consumer complaints.

Grievance Officer: Chryslyn D'silva
Email: legal@turqtang.com
Address: SDZ APPARELS LLP, 9 Business Bay, 9th Floor - 903, Malad West, Mumbai - 400064, Maharashtra, India.
Resolution Timeline: Within 48 hours of acknowledgement; resolved within 30 days as per CPA 2019

For unresolved complaints, customers may approach the National Consumer Disputes Redressal Commission (NCDRC) or call the National Consumer Helpline at 1800-11-4000 or visit consumerhelpline.gov.in.

Customer Support

Instagram DM: @turqtang
WhatsApp: +91 86578 31357

Support Hours: Monday to Sunday, 10:00 AM – 7:00 PM IST
Response Time: All queries addressed on priority the next working day

This policy is governed by the laws of India. By placing an order on turqtang.com, you agree to the terms of this policy.

© Turqtang | SDZ Apparells LLP